FREQUENTLY ASKED QUESTIONS

Find answers to common questions about Stone Hill, our cacao and chocolate products, ordering, and delivery

1. About Stone Hill

What is Stone Hill?

• Stone Hill is a brand that develops products made from Vietnamese cacao, with a focus on ingredients, production processes, and exploring the unique qualities of cacao from Vietnam’s growing regions.

Where does Stone Hill cacao come from?

• Stone Hill cacao comes from cacao grown in Vietnam, including cacao from the growing area in Dong Nai.

What does Stone Hill stand for?

• Stone Hill aims to create quality cacao products while respecting the cacao tree, the farmers, and the values created by the land of Vietnam.

What is Stone Hill Tree-to-Bar?

• Tree-to-Bar is Stone Hill’s approach to following the journey of cacao from the tree to the finished chocolate product, through steps such as harvesting, fermentation, drying, roasting, and chocolate making.

Where is Stone Hill’s cacao farm located? Can I visit the farm?

• Stone Hill’s cacao growing area is located in Dong Nai, Vietnam. This is where the cacao trees are cared for and grown, providing the ingredients for the journey from cacao tree to Stone Hill products.

If you are interested in visiting the farm and learning more about cacao trees, farming, and harvesting, please contact Stone Hill Farm for updated information about farm tour schedules.

2. About Our Products

What products does Stone Hill offer?

• Stone Hill develops a range of cacao and chocolate products, including pure cacao, chocolate, chocolate-covered products, and gift sets.

Does Stone Hill pure cacao contain sugar?

• Stone Hill pure cacao is made from cacao and does not contain refined sugar or artificial flavors.

How is Stone Hill chocolate made from Vietnamese cacao?

• The cacao is selected and goes through several processing steps, including roasting, grinding, and chocolate making, to develop the right flavor for each product.

How should I store cacao and chocolate?

• Store the products in a cool, dry place away from direct sunlight and high temperatures. After opening, keep the packaging tightly closed to help maintain the best quality and flavor.

How long is the shelf life of the products?

• The shelf life is clearly stated on the packaging of each product. Please check the information on the product before use.

3. About Orders

How can I place an order?

• You can choose products on the Stone Hill website, add them to your cart, and follow the instructions to complete your order.

Can I order multiple products in one order?

• Yes. You can choose multiple products and pay for them in the same order.

Can I change my order information after placing an order?

• If your order has not yet been processed or handed over to the delivery service, you can contact Stone Hill for help with changing your order information.

Can I cancel my order?

• You can contact Stone Hill to request an order cancellation. Whether the cancellation can be processed depends on the status of your order at the time of the request.

Can I buy Stone Hill products as gifts?

• Yes. Stone Hill offers chocolate gift sets suitable for different occasions, from personal gifts to corporate gifts.

Does Stone Hill support large orders?

• Yes. For large orders or corporate gifting needs, please contact Stone Hill directly for consultation and support.

4. About Delivery

Does Stone Hill deliver nationwide?

• Stone Hill offers nationwide delivery for orders valued at VND 1,000,000 or more.

How long does delivery take?

• Delivery time depends on the destination, delivery service, and the time the order is placed. The estimated delivery time will be provided during the ordering process.

How is the delivery fee calculated?

• Delivery fees may vary depending on the delivery address, order value, and shipping support programs available at the time of purchase.

Where can I track my order?

• After your order is confirmed and handed over to the delivery service, tracking information will be provided when available.

What should I do if my product is damaged when I receive it?

• If the product appears damaged or is different from your order, please take photos of the product and contact Stone Hill as soon as possible so we can check the issue and assist you.

Still Have Questions?

• If you cannot find the information you need, please contact Stone Hill. Our team is always ready to support you in choosing products, placing orders, and discovering the experience of Vietnamese cacao.